Shipping Policy

Shipping Schedule

With such a small team, we make every effort to fill orders that are received prior to 12 noon Central Standard Time on the same day the order is placed, Monday through Wednesday. Orders placed on Thursdays before noon will only ship if the Overnight option has been selected. Any other selected shipping methods will not be sent out until the following Monday, this ensures that our chocolate is delivered fresh and in delicious condition. 

Weekends / Holidays / Summer:
All orders are shipped via standard UPS (with certain exceptions during warm weather) and generally arrive within 2 to 5 business days from the time they leave our warehouse in Tennessee, depending on the final delivery destination. Shipments are processed Monday through Wednesday, excluding holidays and the summer season. Please note that the day your order is placed is not a part of the estimated delivery time frame. During the warmer months (typically April through October), packages scheduled to ship on Thursday will be held until the following Monday with the exception of Overnight shipping to ensure minimal time in transit (read: melting!). We reserve the right to make logical decisions regarding weather conditions so your candy order arrives in the best possible condition.

We cannot accommodate requests to hold placed orders for future ship dates. Please double check all address information on orders prior to submission as you will be responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information. 

Shipping Charges

Our flat-rate standard Ground shipping is only $12 per valid shipping address within the contiguous 48 US states, deliveries to Alaska and Hawaii require an additional charge.

Express / Overnight: 
For even faster delivery, we offer a variety of Express shipping options. The additional fees incurred will be calculated at the time of your order. Please be advised, if choosing the Overnight shipping option when placing an order on a Friday, Saturday, or Sunday, your order will not be processed until the following Monday (see Shipping Schedule above). The Overnight option does not include Saturday and Sunday deliveries.

Warm Weather Policy:
We work hard to ensure that our chocolate is delivered fresh and in excellent condition so during the warmer months when temperatures are over 70 degrees, all candy orders are sent in insulated shippers with cold packs to help keep the chocolate from melting. You will notice the $10 summer shipping fee, an additional cost at checkout. Please note: Due to the long transport times from our facility in Tennessee to the following states, we must implement a required 2-day shipping policy during warmer weather to ensure the candy arrives in delicious condition: WA, OR, CA, NV, AZ, UT, ID, WY, MT.

International and APO Shipments

For inquiries on international destinations and APO shipments, please email ggcorders@googoo.com with the merchandise and quantity desired, and shipping address for an estimate. Please be aware that certain items may not be permitted to ship through customs in some countries. Goo Goo Cluster, LLC will not be responsible for damaged chocolate shipped overseas or tariffs and taxes from the receiving country. Please double check all address information, you are responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information.

P.O. Boxes

Our preferred carrier UPS, does not ship to P.O. Boxes, so unfortunately we do not deliver to P.O. Boxes. A valid street address is required upon checkout to purchase Goo Goo candy and merchandise. 

Returns/Exchange Policy

Chocolate is not a returnable good. To obtain a refund on any other Goo Goo purchases, the original merchandise, delivery box, packaging materials, and all box contents are required. Please email ggcorders@googoo.com or call (855) 246-6466 to request a refund or exchange. 

Customer Service

You may be able to find most answers to your questions on our FAQ page or on our Facebook, Twitter, and Instagram profiles. Customer service is available Monday through Friday, 10:00 a.m. – 5:00 p.m. Central Standard Time. Don't hesitate to reach out at (855) 246-6466 or email ggcorders@googoo.com.